key areas for consumers
iso/iec guides prepared by copolco
iso/iec guide 14, purchase information on goods and services intended for consumers
iso/iec guide 37, instructions for use of products by consumers
iso/iec guide 41, packaging – recommendations for addressing consumer needs
iso/iec guide 46, comparative testing of consumer products and related services – general principles
iso/iec guide 74, graphical symbols – technical guidelines for the consideration of consumers' needs
iso/iec guide 76, development of standards for services – recommendations for addressing consumer issues
iso/iec guide 50, safety aspects – guidelines for child safety
iso/iec guide 51, safety aspects – guidelines for their inclusion in standards
copolco is also contributing to iso/iec guide 71, guidelines for standards developers to address the needs of older persons and persons with disabilities.
examples of consumer participation and member case studies
iso has created a directory of case studies that show how members are involving consumers in their work.
there is also a publicly-accessible information area where members share resources on a range of topics including privacy in the digital economy, ethical use of data, uses of artificial intelligence and enabling consumer participation.